Quality, Environmental and Health

& Safety Prevention Policies at Work


LA LUZ MARKET, a shipping agency, stevedoring and machinery rental Company, as the main operatior of dry and reefer cargo at the Port of Las Palmas, handling the fruits export traffics from the Canary Islands to Western Europe and the frozen fish discharges, on its view to continuous improvement, has introduced a “Quality, Environmental and Health & Safety Labor Integrated Management System”, on the basis of the following beginnings:

To Lead a clear corporate orientation to the maximum quality of the services provided, with an efficiency on the offered services congruent with the environmental preservation and health and safety of our human capital, taking into consideration the potential impact on the environment and the employees derived from our activities.

To Use the privileged position of our Company within the sector in which it moves to expand the assumed principles to suppliers, subcontracting companies and interested parties, making them participants of our quality, environmental and health and safety policies.

To Immerse ourselves in a process of continuous improvement, ensuring a control of the specific parameters of the company which may affect the Environment, which may have negative impact on the health of the employees and the performance quality, to favor the efficiency and effectiveness when providing our services.

To Maintain and boost the participation of our employees regarding the commitments we took and with the continuous improvement of the Quality, Environmental and Health & Safety Labor Integrated Management System, providing all the necessary training, ensuring that all the technical resources available to provide the service are the most appropriated, offering ways to provide suggestions with the aim of improving the internal performance and the customer service.

To Ensure compliance of all the legal and regulatory requirements in environmental, labor health & safety aspects affecting the provision of our services, as well as respecting other commitments we have subscribed or have been demanded by our clients, suppliers and/or interested parties. To promote the use of good practices related to environmental issues within the business and labor levels, as well as promoting a rational use of resources and encouraging a savings policy in the use of these resources, providing the necessary financial resources. Likewise, to comply with the content of the good practice conventions related to environmental aspects concluded with the Port Authority.

To Resolve in a quick, satisfactory and friendly way the errors, dissatisfactions and queries of our customers, reducing to the maximum the number of claims and incidences.

The acquired Know-How, composed by the set of knowledge and action procedures generated by the company over the years of experience in the efficient attention to our customers needs; efficiently managed and constantly evolving, meeting the new requirements both in technology and of the market, introducing the innovations arose in our segment.

To Evaluate, to Define and to Review periodically specific objectives and targets for the continuous improvement of the quality of the rendered services, in the protection of our environment and in the safety and health of our staff, developing a yearly program focused to meet such objectives.

To Work in the prevention of any kind of environmental aggression, specially the pollution, the natural resources depletion and the minimization in generating any kind of waste, considering the used products. Life cycle, as well as any kind of accident an incident or any other issue negatively affecting the safety and health of the employees.

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